"Richard and the team of miracle
"Richard and the team of miracle workers:
Thank you for your beautiful handiwork—I am so please and grateful that such talented individuals worked on my car."
Christina H.

"Cindy, Sue and Charmane—
For your professionalism and courtesy...and keen eyes—you made sure the color was right!"
Joyce H.

"Dear Rich,
Congratulations to you, your family, and your employees on your 30th year of business!
Your business has earned an excellent reputation for reliable, thorough workmanship and honest, friendly customer dealings.
All of these qualities I experienced when I have brought my car in for repairs.
Best wishes for many years of continued success!"
Niki N. [4/26/93]

"I want to thank you for your outstanding attention to my vehicle's needs. You have always been attentive, but when I saw you checking the pressure on my tires, I thought this was beyond the call of duty and really appreciated it. I want to thank you also, for taking care of the other little nicks.
You have always done a great job on my cars. I appreciate the fact that you stick to your time schedule promises, since I am usually on tight schedules myself and count heavily on having my transportation.
I have recommended you to many of my friends, but I wanted you to know that you and your staff are greatly appreciated by me, both for your professionalism and friendliness."
R. Arthur L.

[To John R., Claims Agent]
"Dear John,
On your recommendation I consulted with Hayward Body Shop about the repairs on my Honda. I was impressed with the appearance of the business...neat, orderly, well-designed with flowers outside. It made me comfortable that they'd have a good visual eye in doing the work on my car. Rich and Charmane were super, answered all my questions and made me feel like they really cared about my needs. I left with no concerns about getting the work done.
Having a favorable impression already, I didn't expect to be much surprised when the work was completed. But I was. I am overwhelmed with the above and beyond service I received. The Honda looks excellent!
Rich went over the car with me, gave me a jar of paint and took the time to show me how to touch up some chips unrelated to the accident. As he was walking away, I called after him that since the outside looked so terrific, I guessed I'd need to clean up the inside. Then I discovered that they had even vacuumed out the interior.

Congratulations on choosing a body shop that really understands what service means. I commend you on your relationship with Hayward Body Shop."
Grace. L. Z.

"I have been most pleased with the job you and your workers have just completed on my Acura Integra.
Several things impressed me favorably:
1. Your willingness to accommodate my schedule by being at the shop at 6:30 a.m. to assess and estimate the damage to my car.
2. The working relationship with my insurance company made everything go smoothly and at the least inconvenience to me.
3. The polite, interested and business-like way in which I, as a customer was treated. You and your employees made me feel that both myself and my vehicle were very important to your shop and your business.
4. The vehicle was completed when promised and the work was carefully and beautifully done.
I'm sure your business will continue to prosper as you continue to extend such courtesy and excellent work to all your customers."
Joyce M. H.

"Thanks so much for being so patient with me. The bumper looks great!"
Diane D.

"Again, THANK YOU for the speedy repair of my car and the usual courteous response of you and your staff. I really prefer not to have to use your services, but Hayward Body Shop is still the #1 body shop in my book. The workmanship is flawless which shows you and your workers do take pride in your work with the completed job satisfying to all."
Bev B.